Cancel or correct a sale

Mistakes happen — a wrong amount typed in, the wrong item picked, or an order that shouldn't have been created at all. You don't have to live with it.

Correct an order

1. Open the Order tab and find the order.
2. Tap it, then tap Edit.
3. Change the item, amount, or payment status.
4. Tap Save. Your reports and any balance owed update immediately.

Cancel an order

1. Open the order and tap Cancel order.
2. Confirm. The order is removed from your totals, and any balance it created against a customer is cleared.

A cancelled order still appears in your history marked as cancelled, so there's a record of what happened — it just no longer counts toward what you sold or what's owed.